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	<description>European Online Marketing Lab, New Media Marketing, Search Engine Marketing, Search Engine Optimization</description>
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		<title>Marketing Convergence, Stupid!</title>
		<link>http://lab.77agency.com/intelligence/marketing-convergence-stupid-3661/</link>
		<comments>http://lab.77agency.com/intelligence/marketing-convergence-stupid-3661/#comments</comments>
		<pubDate>Mon, 10 Aug 2009 09:11:55 +0000</pubDate>
		<dc:creator>g.foutry</dc:creator>
				<category><![CDATA[Intelligence]]></category>

		<guid isPermaLink="false">http://lab.77agency.com/?p=3661</guid>
		<description><![CDATA[The only positive thing from this recession is all the discount offers we keep receiving in our email inbox: 20% discount on this; one buy/one free item; new happy hour formula; etc. What is not good is when customer service does not match the offer. And especially for silly reasons, i.e. when the company forgets [...]]]></description>
			<content:encoded><![CDATA[<p><img class="size-full wp-image-3662 alignnone" title="Laptop mobile phone" src="http://lab.77agency.com/wp-content/uploads/Laptop-mobile-phone.jpg" alt="Laptop mobile phone" width="124" height="93" />The only positive thing from this recession is all the discount offers we keep receiving in our email inbox: 20% discount on this; one buy/one free item; new happy hour formula; etc. What is not good is when customer service does not match the offer. And especially for silly reasons, i.e. when the company forgets we are in a digital age.</p>
<p>So I got one of these offers and I thought: &#8220;<em>Fantastic, let’s go there!</em>&#8221; (without even thinking that in normal time, they should be able to do this kind of things as well). So I arrived at the restaurant and explained to the waiter that I had this discount offer. Here is the dialogue:</p>
<p>“- <em>I am sorry Sir, but you need to print it out.</em></p>
<p><em>- No worries. Here is my iPhone, I can show you the voucher and give you the code. Should be all right.</em></p>
<p><em>- I am sorry Sir, but it needs to be printed</em></p>
<p><em>- OK, but as each voucher has a unique bar code, if I give you the code, you can identify it and technically speaking it works.</em>”</p>
<p>Then the manager came and said:</p>
<p>“-  <em>Sir, It has to be printed, we need a proof we got your voucher. The only thing we can do now is to take your phone.</em>”</p>
<p>After that the discussion ended, but with lots of bitterness on my side and one adjective on mind: silly. As so many people have smart phone and the number will keep increasing, how the people behind the emailing campaign could have not thought about it? I am increasingly the witness of this kind of situation when people use their smart phone to show they got the invite, registered for the event or performed any other activity. And most of the time, if you are facing someone not flexible, the answer you would get is no.</p>
<p>The only positive thing is that it will not last, it cannot. Companies have to move on and understand the full potential of mobiles and let people use them in a free way. Europe and Northern America are lagging behind Japan in terms of mobile phone capabilities: <a href="http://en.wikipedia.org/wiki/QR_Code">QR code</a> is the norm for any product and <a href="http://en.wikipedia.org/wiki/Mobile_payment">mobile payment</a> is a reality all over the country. The introduction of <a href="http://www.thinkartificial.org/machine-interfaces/augmented-reality-iphone/">augmented reality on the iPhone 3GS</a> is the beginning of a revolution on how people move around a place, which has some point will influence their shopping decision. And as people are increasingly using nano laptop (that is what the iPhone and Blackberry are, let us be honest), brands should take this device into account.</p>
<p>But more than that, it is the convergence between all our devices: smart phone, desktop, web browser (and what will come in the next few years). The important point is to be able to synchronize all the activities done all around the place and make users be able to resume their activities at any time. I hope next time I receive one of these emails, someone somewhere would have figured that out.</p>


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		<item>
		<title>I believe Obama won: Facebook knew it before</title>
		<link>http://lab.77agency.com/intelligence/i-believe-obama-won-facebook-knew-it-before-833/</link>
		<comments>http://lab.77agency.com/intelligence/i-believe-obama-won-facebook-knew-it-before-833/#comments</comments>
		<pubDate>Wed, 05 Nov 2008 02:09:46 +0000</pubDate>
		<dc:creator>m.corsaro</dc:creator>
				<category><![CDATA[Intelligence]]></category>
		<category><![CDATA[Media News]]></category>
		<category><![CDATA[Social Marketing]]></category>
		<category><![CDATA[Viral Marketing]]></category>
		<category><![CDATA[facebook CEO]]></category>
		<category><![CDATA[FaceBook US elections]]></category>
		<category><![CDATA[Mark Zuckerberg]]></category>
		<category><![CDATA[Obama]]></category>
		<category><![CDATA[Obama Barack]]></category>
		<category><![CDATA[US elections]]></category>
		<category><![CDATA[US exit polls]]></category>

		<guid isPermaLink="false">http://lab.77agency.com/?p=833</guid>
		<description><![CDATA[I am writing this post while I am in New York for the Ad:Tech conference.  It is 9pm in New York and sitting on my bed I am zapping from CNN to ABC and FOX trying to gather information about who is going to be the new American President.
Then I think of Facebook and realized [...]]]></description>
			<content:encoded><![CDATA[<p>I am writing this post while I am in New York for the <a href="http://www.ad-tech.com/ny/" target="_blank">Ad:Tech</a> conference.  It is 9pm in New York and sitting on my bed I am zapping from CNN to ABC and FOX trying to gather information about who is going to be the new American President.</p>
<p>Then I think of <a href="http://www.facebook.com/election08/" target="_blank">Facebook</a> and realized that there is an official page dedicated to the US election and that a stunning over 4 million people have already expressed their vote&#8230;</p>
<p><a href="http://lab.77agency.com/wp-content/uploads/picture-5.png"><img class="alignnone size-medium wp-image-834" title="Obama President" src="http://lab.77agency.com/wp-content/uploads/picture-5-300x260.png" alt="" width="300" height="260" /></a></p>
<p> </p>
<p>so who is the President Mr <a href="http://en.wikipedia.org/wiki/Mark_Zuckerberg" target="_blank">Zuckerberg</a>? I imagine you sitting at home knowing you have access to more qualified expressions of vote that any other exit poll company in the World.</p>
<p>I have not investigated the reasons why <a href="http://www.facebook.com/"  class="alinks_links" onclick="return alinks_click(this);" title="Facebook"  rel="external">Facebook</a> is not releasing in real time the expression of votes received but I guess it it linked to US laws&#8230;still what a powerful platform Facebook has become in such a short perion of time.</p>
<p>Well congratulations Mr President Obama. Not only you are probably (did not check this either) the youngest and first black person to become President of the United Stated but you have also reached a 100 years record in people who went to vote. I believe this is also due to the importance of Internet in your communication strategy that brought a lot of young americans closer to politics.</p>
<p>You started with a &#8220;<a href="http://lab.77agency.com/video-advertising/yes-we-can-a-great-example-of-new-media-video-and-viral-advertising-358/" target="_blank">Yes we can</a>&#8221;</p>
<p>Now it is time to prove us that you really can make things better. Good luck!</p>
<p> </p>


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		<title>Luxury Beauty &amp; Fragrance Sector Report</title>
		<link>http://lab.77agency.com/intelligence/luxury-beauty-fragrance-sector-report-172/</link>
		<comments>http://lab.77agency.com/intelligence/luxury-beauty-fragrance-sector-report-172/#comments</comments>
		<pubDate>Tue, 29 May 2007 16:40:53 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Intelligence]]></category>
		<category><![CDATA[Sector Report]]></category>

		<guid isPermaLink="false">http://lab.77agency.com/1/luxury-beauty-fragrance-sector-report/</guid>
		<description><![CDATA[Our first Sector Report covers the luxury beauty and fragrance industry. We compare the big players in this field on aspects such as search engine marketing and search engine optimization. How far has the world of luxury cosmetics entered the new media?
Luxury Beauty and Fragrance Report











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			<content:encoded><![CDATA[<p>Our first Sector Report covers the luxury beauty and fragrance industry. We compare the big players in this field on aspects such as <a href="http://lab.77agency.com/category/search-engine-marketing/"  class="alinks_links" onclick="return alinks_click(this);" title="search engine marketing"  rel="external">search engine marketing</a> and <a href="http://lab.77agency.com/category/search-engine-optimization/"  class="alinks_links" onclick="return alinks_click(this);" title="search engine optimization"  rel="external">search engine optimization</a>. How far has the world of luxury cosmetics entered the new media?</p>
<p><a href="http://lab.77agency.com/wp-content/uploads/77_sector_report_luxury_beauty_and_fragrance.pdf" title="Luxury Beauty and Fragrance Report">Luxury Beauty and Fragrance Report</a></p>


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